Introduction
At Charné Bennett Social Worker Service, we understand the importance of timely and convenient access to our services. This Booking Policy outlines the terms and conditions for booking appointments with our practice, including online appointments.

Booking Appointments

In-Person Appointments
To book an in-person appointment, please contact our office during business hours. We will do our best to accommodate your preferred date and time.

Online Appointments
We offer online appointments for your convenience. To book an online appointment, please use our online booking system or contact our office. Please note that online appointments are subject to the same terms and conditions as in-person appointments.

Cancellation Policy

Notice Period
We require a minimum of 24 hours’ notice for cancellations or rescheduling of appointments. Failure to provide adequate notice may result in a cancellation fee.

Cancellation Fees
If you cancel or reschedule an appointment without providing sufficient notice, you may be charged a cancellation fee. The fee will be determined by our practice and will be communicated to you at the time of booking.

No-Show Policy

Definition
A “no-show” is defined as a client who fails to attend a scheduled appointment without providing prior notice.

Consequences
If you fail to attend a scheduled appointment without providing prior notice, you will be charged for the full session. This applies to both in-person and online appointments.

Online Appointment No-Show Policy

Definition
An “online no-show” is defined as a client who fails to log in to a scheduled online appointment without providing prior notice.

Consequences
If you fail to log in to a scheduled online appointment without providing prior notice, you will be charged for the full session. This includes any technical issues that may prevent you from logging in, unless you have notified us in advance.

Payment Terms

Payment Methods
We accept various payment methods, including cash, credit cards, and medical aid payments.

Payment Terms
Payment is due on the day of the appointment. If you are unable to pay on the day, please discuss alternative arrangements with our office.

Medical Aid Claims

Medical Aid Coverage
We work with most major medical aid schemes. However, it is your responsibility to check with your medical aid provider to confirm coverage.

Claims Process
We will submit claims to your medical aid scheme on your behalf. However, you are responsible for ensuring that your medical aid scheme pays the claim. If your medical aid scheme fails to pay the claim, you will be responsible for the outstanding balance.

Booking Confirmation

Confirmation
Once you have booked an appointment, we will send you a confirmation email or SMS. Please ensure that you receive this confirmation to avoid any misunderstandings.

Changes to Booking Policy

We reserve the right to change this Booking Policy at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of these changes.

Contact Information

For booking-related queries, please contact our office:
071 538 0981

By booking an appointment with us, you acknowledge that you have read, understood, and agree to this Booking Policy.